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Services

Therapy

  • Firefly Counseling of NC offers individual, trauma- informed therapy to those who are 18 or older and are in NC during sessions.

  • Therapy style options are talking, workbooks, art, practicing and learning coping skills, and/or virtually walking.

  • Some of the evidence based theories utilized are CBT, DBT, and Mindfulness. 

Format

  • Client have the option of in-person or  tele-therapy.  We use Google Meet Workspace.  This platform can be set up for free through a Gmail account.  

  • Communication of appointment links to attend therapy session is sent via email.  

  • Communication about insurance and payments comes through Headway. If you are BCBS, I file that separately. For my  Headway profile:  Click Here

Schedule

  • We are not a crisis center.  Please see Contact page for a local intensive service treatment option.

  • Hours:

  • Monday: 10am-3pm

  • Tuesday- Thursday: 9am-5pm

  • Friday: 12pm-4pm 

  • To begin the appointment process, you can CLICK HERE to process your insurance & schedule your first appointment.  Headway simplifies having your first appointment.  If BCBS, I will process insurance directly. BCBS cannot be processed through Headway.

Hope & Challenge

Limitations

  • Therapy is hard work!  It means taking an honest look at ourselves and being willing to nurture, grow, and discover balance.  

  • At Firefly Counseling  of NC, we want to empower you further in thriving! Get ready to collaborate and work!

  • It can be hard to hear that a therapist is only available for certain times or specialties.  At Firefly Counseling of NC, we don't want to set anyone up for exhaustion or false expectations.  

  • Clients and therapists need balance and self care and not to get stuck in a cycle of imbalanced expectations.

  • At Firefly Counseling of NC, we want to be up front and positive about what we CAN offer!

Insurance & Fees

Firefly Counseling NC:

I file directly and email initial forms to you:

  • BCBS

  • Private Pay

Other insurance, forms are emailed via Headway:

  • Aetna

  • Carelon Behavioral Health

  • Cigna

  • United Healthcare

  • Oscare

  • Optum

  • Oxford

  • Quest Behavioral Health

I do not take any form of Medicaid or Medicare.  If uninsured or have Medicaid/Medicare, I have limited slots for reduced cost sessions

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  • If a client does not give a 24 hour notice, by 5pm the day before,  for a scheduled appointment, there is a $75 fee.

  • All payments and invoices are managed through Headway except for BCBS.  I process BCBS directly.

  • Payment is submitted via CashAp or Venmo so you can track your payments pre invoices.

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FireflyCounselingNC@gmail.com

No general solicitation messages.  

Happy to communicate and coordinate community resources and referrals.

 

© 2026 Cynthia E. McSwain, Therapist​

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